Company culture is the personality of a company. It defines the environment in which employees work. Company culture includes a variety of elements, including work environment, company mission, value, ethics, expectations, and goals.
OUR COMPANY CULTURE
Owner Operators are our most important customers. They are not dependent on us. We are dependent on them. They are not an interruption in our work. They are the purpose of our work. They are not an outsider in our business. They are the reason we are in business. We are not doing any of them a favor by serving them. They are doing us a favor by giving us an opportunity to do so.
Jim - Director of Operations ext 302
Michelle - Public Relations Director (Recruiting) ext 303
Sam - Driver Compliance Rep ext 306
(Compliance, ELD's, Driver Settlements)
Eric - Accounting Manager ext 304
DRIVER SERVICES DEPARTMENT (Logistics)
Deanna - Director of Transportation ext 400
Margherita - Transportation Manager (DE Office) ext 409
Carla - Transportation Manager (SC Office) ext 404
Driver Service Rep's
Lisa ext 405, Danielle ext 402, Carlos ext 305, Sandra ext 407, Camryn 401, Whitney 408
98% Paid to Owner Operators
Christine - Owner & Safety Director
ext 300 email firstname.lastname@example.org
I have been in the industry since 1999, when I went to work for my father who was an Owner Operator. I have been on the road, dry shaved my legs in the bunk, freaked out over Donner Pass, and I can say that driving a truck is not for me, BUT ... I LOVE this side of the business. Nothing makes me happier then to know that each and every day, that myself and my staff give 150% of our efforts to assist our Operators, and to help them be successful in this industry.
My dad spent 20 years in the Air Force, and when he retired he knew that a desk job wasn't for him. After my dad worked for some of the LARGER carriers, he knew he was wasting his money, and that he could do much better on his own. Like you, he took a chance, purchased his first truck (in 1994), and worked very hard to grow his business.
When I started with his company in 1999, he had 3 trucks of his own. I grew bored and he came up with the idea of recruiting Owner Operators. Before I knew it we had 13 trucks. I loved my job from that moment on. I handled everything from dispatching to driver settlements. I learned from my dad and the Operators, how MOST Operators want to be treated, how they want to run and how to make them money.
I needed to seek independence, so I started my own company in 2007. I prefer to keep my company small so that I can develop a personal relationship with all of our Owner Operators.
Working for my dad I learned that this is an expensive business to be in. Truck payments, trailer payments, maintenance, and so on. My dad felt with Operators, that you don't take a lot of money from one person (like most Carriers), you take a little money from a lot of people. This is how I came up with the idea of our "Admin Fee". I believe that it's the Operators hard work, and personal sacrifices that make the company great, therefore, it's the Operators that should be rewarded, not the Carrier's pocket.
My dad worked very hard, once staying on the road for an entire year to make sure his business was a success. My dad passed away in 2009, at the age of 61, at a receivers in CT. He was a very stubborn man, who knew he was ill, but refused to be late on his delivery. His 1993 Pete had 2.3 million miles (which he put on himself) before she laid to rest 4 months after he passed.
Every day he is with me in spirit, especially at work. Sometimes I can feel him shaking his head saying "what are you doing that for", but most times I can feel that he is proud of me. That I have not let this industry change my beliefs and that I promise that I will treat each and every one of my Operators, the way my dad would have wanted to be treated, and the way you DESERVE to be treated. For my dad, my daughter, and all my Operators, this is why I do my job to the best of my abilities each and every day.
RIP Dad, I will always love you ... Drive On!